KYC Policy

Last updated: 09 December 2022

elroyalecasino.com is operated by El Royale Casino having its office in Willemstad, Curacao. Company Registration number 162233.

When a user makes an aggregate lifetime total of deposits 5 and/or exceeding USD 2000 or requests a withdrawal of any amount at El Royale, they are obliged to undergo a full KYC procedure, wherein the user shall submit some basic details about themselves, such as:

Complete ID Verification
Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address, and date, provided it has been issued within the past 3 months).

Additionally, in order to enable withdrawals from the user's account, they must also submit the following:

Both sides of the credit/debit card(s) used for depositing, in color. We only need the 6 first and the 4 last digits of the credit card number. The CVV and the intermediate digits of the card number can be hidden.
BTC wallet / Bank Wire Details

The KYC Team undertakes to contemplate the documents within 2-3 business days and email the user about the verification outcome.

Guidelines for Identity Verification

Proof of ID

Signature Is there
The country is not a Restricted Country: Georgia, Israel, Netherlands, Russia, Ukraine, Kansas (USA), Michigan (USA).
Full Name matches client's name
Document does not expire in the next 2 months
Owner is over 18 years of age

Proof of Residence

Bank Statement or Utility Bill
The country is not a Restricted Country: Georgia, Israel, Netherlands, Russia, Ukraine, Kansas (USA), Michigan (USA).
Full Name matches client's name and is same as in proof of ID.
Date of Issue: In the last 3 months

Notes on the KYC Process

When the KYC process is unsuccessful, the reason is documented and a support report is created in the system. The report number along with an explanation is communicated back to the user.
Once all proper documents are in our possession, the account gets approved.

Other AML measures

If a user does not provide the aforementioned documents upon request, restrictions shall be applied to their account.
If a user has passed the KYC process successfully the following rules apply:
There is a deposit limit per transaction (max USD 1000)
Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
Under no circumstances may a user transfer funds directly to another user.